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Welcome to the Red Hat JBoss Middleware quick start guide. Browse the guide by selecting a topic below.

Where to Begin

What is my Red Hat login? How do I get a Red Hat login?
Read this Knowledgebase article about Red Hat logins.
I've forgotten my username and/or password.
Reset it here or contact Customer Service.
How do I create new Red Hat logins for other people at my company?
Read this Knowledgebase article on creating Red Hat logins.
How can I find out who is the Org Admin or make another account an Org Admin?
Contact Customer Service.
Where do I download JBoss software?
View JBoss software.

Help with Technical Support

Should I Contact Customer Service or Technical Support?
Contact Customer Service for all questions related to your account, your subscriptions, or your entitlements. Contact Technical Support for all technical questions related to Red Hat products.
How do support requests get resolved? What is the life cycle of an issue?
Read more.
What should I send to Red Hat when opening a support case?
Read more.
What should the severity level be on a support case?
Severity levels should be set according to the type of issue you are experiencing. For guidelines, see the Red Hat Support Severity Level Definitions.
How soon after opening a support ticket should I hear back?
Read about Service Level Agreements.
What kind of problems does Red Hat Support cover? What does Red Hat Support not cover?
Read about our Scope of Coverage.
My login doesn't work in the Customer Portal.
Contact Customer Service.
How can I contact a manager? How can I contact sales?
If you want to speak to a manager, find contact information from the Management Escalation page.
How can I contact my JBoss Salesperson, Solutions Architect, or Consultant?
Visit http://www.jboss.com/ and click "Contact Sales" or contact Customer Service.

Questions about Accounts or Subscriptions

How do I check the active entitlements or subscriptions for my account?
Visit your subscription page.
How do I add or change my entitlements or subscriptions?
Contact Customer Service.
I have other questions about entitlements or subscriptions.
Contact Customer Service.
How long does Red Hat support each JBoss product? What is the End Of Life for Each product?
Read more.
What is the Red Had Support Privacy Policy?
Read it here.
I want to know more about Red Hat. Why Red Hat, why Open source, why Subscriptions?
Start here.

Questions about Products, Downloads, and Documentation

What combination of products does Red Hat test with each one of the JBoss Platforms? Is my combination of products supported?
Read more.
What Red Hat JBoss Middleware products are available?
Read more.
How long does Red Hat support each JBoss product? What is the End Of Life for each product?
Read more.
Where do I get online documentation for Platforms or Frameworks?
Find documentation here.
Where do I download JBoss Software?
Visit Download software here.
I don't see the download I need in the software list. How do I get it?
Open a case in the Red Hat Customer Portal or contact Customer Service.
I am having a problem with installing some RPM(s) for JBoss.
Check that you are subscribed to the right channels.