Just purchased Red Hat JBoss Middleware? Get started now.
Welcome to the Red Hat JBoss Middleware quick start guide. Browse the guide by selecting a topic below.
Where to Begin
- What is my Red Hat login? How do I get a Red Hat login?
- Read this Knowledgebase article about Red Hat logins.
- I've forgotten my username and/or password.
- Reset it here or contact Customer Service.
- How do I create new Red Hat logins for other people at my company?
- Read this Knowledgebase article on creating Red Hat logins.
- How can I find out who is the Org Admin or make another account an Org Admin?
- Contact Customer Service.
- Where do I download JBoss software?
- View JBoss software.
Help with Technical Support
- Should I Contact Customer Service or Technical Support?
- Contact Customer Service for all questions related to your account, your subscriptions, or your entitlements. Contact Technical Support for all technical questions related to Red Hat products.
- How do support requests get resolved? What is the life cycle of an issue?
- Read more.
- What should I send to Red Hat when opening a support case?
- Read more.
- What should the severity level be on a support case?
- Severity levels should be set according to the type of issue you are experiencing. For guidelines, see the Red Hat Support Severity Level Definitions.
- How soon after opening a support ticket should I hear back?
- Read about Service Level Agreements.
- What kind of problems does Red Hat Support cover? What does Red Hat Support not cover?
- Read about our Scope of Coverage.
- My login doesn't work in the Customer Portal.
- Contact Customer Service.
- How can I contact a manager? How can I contact sales?
- If you want to speak to a manager, find contact information from the Management Escalation page.
- How can I contact my JBoss Salesperson, Solutions Architect, or Consultant?
- Visit http://www.jboss.com/ and click "Contact Sales" or contact Customer Service.
Questions about Accounts or Subscriptions
- How do I check the active entitlements or subscriptions for my account?
- Visit your subscription page.
- How do I add or change my entitlements or subscriptions?
- Contact Customer Service.
- I have other questions about entitlements or subscriptions.
- Contact Customer Service.
- How long does Red Hat support each JBoss product? What is the End Of Life for Each product?
- Read more.
- What is the Red Had Support Privacy Policy?
- Read it here.
- I want to know more about Red Hat. Why Red Hat, why Open source, why Subscriptions?
- Start here.
Questions about Products, Downloads, and Documentation
- What combination of products does Red Hat test with each one of the JBoss Platforms? Is my combination of products supported?
- Read more.
- What Red Hat JBoss Middleware products are available?
- Read more.
- How long does Red Hat support each JBoss product? What is the End Of Life for each product?
- Read more.
- Where do I get online documentation for Platforms or Frameworks?
- Find documentation here.
- Where do I download JBoss Software?
- Visit Download software here.
- I don't see the download I need in the software list. How do I get it?
- Open a case in the Red Hat Customer Portal or contact Customer Service.
- I am having a problem with installing some RPM(s) for JBoss.
- Check that you are subscribed to the right channels.
