Red Hat Update Infrastructure Life Cycle

Overview

Red Hat provides support and maintenance over stated time periods for the major versions of Red Hat Update Infrastructure (v. 1 or 2) life cycle. The life cycle allows customers and partners to effectively plan, deploy, and support Red Hat Update Infrastructure.

The life cycle identifies the various levels of maintenance for each major release of Red Hat Update Infrastructure over a period of three to five years from the initial release date, which is often referred to as the general availability date.

Software updates to Red Hat Update Infrastructure are delivered via errata advisories. Errata can be released individually on an as-needed basis or aggregated as a minor release or maintenance (v. 1.2 or v. 2.0.2). Errata may contain security and bug fixes, as well as feature enhancements that have been qualified on the appropriate Red Hat Update Infrastructure release and architecture. Security errata and urgent bug-fix errata are the only errata released independently of errata advisories.

The Red Hat Update Infrastructure life cycle is designed to reduce the level of change within each major release over time, increasing predictability and decreasing maintenance costs. All released errata remain accessible to active subscribers across the entire life cycle. Red Hat publishes this life cycle in an effort to provide as much transparency as possible and may make exceptions from these policies as conflicts may arise.

Details

Support will be provided for use according to the published Scope of Coverage for Red Hat Update Infrastructure. Red Hat will provide errata maintenance for each Red Hat Update Infrastructure deployment. To encourage the rapid adoption of new enterprise hardware and software while keeping the high standard of stability inherent in the Red Hat enterprise products, the life cycle is divided into two phases of maintenance.

Support phase Duration Phase details
Production 1 Three years Enhancements and maintenance
Production 2 As Defined in the chart below Maintenance only: security errata and urgent-priority bug fixes

The Production 1 phase begins on the date that the first major version of the product is released and ends three years from that date. The Production 2 phase begins on the end date of the Production 1 phase and continues as defined in the chart below. Please note that Red Hat Update Infrastructure major version 1 will only contain a Production 1 support phase.

Scope of Coverage

The following table details the types of software maintenance performed during each phase of the five-year life cycle:

Life Cycle Phases
Description Production 1 Production 2
Years after GA1 0–3 years As Defined in the chart below
Unlimited-incident technical support2 Yes Yes
Asynchronous security errata Yes Yes
Asynchronous bug-fix errata3 Yes No
Software enhancements Yes No
  1. Version 1 is only supported during Production 1; there will be no Production 2 support. Version 2 follows the five-year life cycle.
  2. Full details of support services are provided as part of the subscription agreement.
  3. Red Hat can address catastrophic issues with significant business impact for the customer through a hotfix as a temporary measure while the bug-fix errata is being created.

Production 1 Phase:

Additional enhancements will be provided at the discretion of Red Hat via product releases. All available and qualified errata will be applied to the products via errata advisories or on an as-needed basis for required for Security-level errata. Updated ISO images will only be provided during the Production 1 phase.

Production 2 Phase:

Qualified security errata of Critical or Important impact (refer to the Issue Severity Classification for a definition) may be released independently of minor releases. Urgent-priority bug-fix errata may be released during the Production 2 phase at Red Hat's discretion.

Client Systems

Red Hat Update Infrastructure is a content management platform for other supported Red Hat products. Client systems that have extended beyond their individual support life cycles will not be supported. Customers are advised to migrate away from unsupported client platforms promptly.

Life Cycle Dates

Red Hat Update Infrastructure 1

General Availability: July 26, 2010

Production 1 Phase: July 26, 2010 – July 26, 2013

Production 2 Phase: Not Applicable

Red Hat Update Infrastructure 2

General Availability: July 29, 2011

Production 1 Phase: July 29, 2011 – July 29, 2014

Production 2 Phase: July 29, 2014 – June 1, 2018

Red Hat Update Infrastructure 3

General Availability: March 2, 2017

Production 1 Phase: March 2, 2017 – March 2, 2020

Production 2 Phase: March 2, 2020 – March 2, 2023