Red Hat CloudForms Life Cycle

Overview

Red Hat offers services for each major release of Red Hat CloudForms throughout two life cycle phases—called Full Support and Maintenance Support.

Details

Software support will be provided according to the published Scope of Coverage for Red Hat CloudForms.

Life Cycle Phase
Description Full Support Maintenance Support
Access to previously released content through the Red Hat Customer Portal Yes Yes
Self Help through the Red Hat Customer Portal Yes Yes
Technical Support1 Unlimited Unlimited
Asynchronous Security Errata (RHSA) Yes Yes
Asynchronous Bug Fix Errata (RHBA)2 Yes Yes
Minor Releases Yes No
Software Enhancements Yes No
  1. Technical Support depends on the service level included in your Red Hat CloudForms subscription agreement.
  2. Red Hat may choose, as an intermediate measure, to address serious issues that have an important impact to customer business with a hotfix while a Red Hat Bug Fix Advisory is created and verified.

Full Support Phase:

During the Full Support Phase, qualified Critical and Important Security Advisories (RHSAs) and Urgent and selected High Priority Bug Fix Advisories (RHBAs) may be released as they become available. Other errata advisories, such as Red Hat Enhancement Advisories (RHEAs), may be delivered as appropriate.

For any minor release made available during this phase, the available and qualified errata advisories (RHSAs, RHBAs, and RHEAs) will be cumulatively included with the contents of previously released product updates. This means that if a customer is running an older version of the product and reports a bug, that bug will be fixed in the latest version of the software and a customer may need to upgrade in order to take advantage of that fix.

Maintenance Support Phase 1:

During the Maintenance Support phase, qualified Critical and Important Security errata advisories (RHSAs) and Urgent and Selected High Priority Bug Fix errata advisories (RHBAs) may be released as they become available. Other bug fix (RHBA) and enhancement (RHEA) errata advisories may be released at Red Hat’s discretion, but should not be expected.

Maintenance Support Phase 2:

During the Maintenance Support 2, qualified Critical and Important Security errata advisories (RHSAs) and Urgent and Selected High Priority Bug Fix errata advisories (RHBAs) will likely not be delivered. CloudForms releases in Maintenance Support 2 will be technically supported, however, software updates will likely not be provided for these releases.

Supporting Software

If supporting software (for example, PostgreSQL embedded database or the underlying operating system) has ended its product life cycle before the end of the Maintenance Support Phase, customers may be required to upgrade to the most recent version of Red Hat CloudForms running on a supported component. Ansible Automation Inside supports the version of Ansible that CloudForms is released with or higher.

Upgrade Policy

Red Hat CloudForms gives the customer an ability to skip minor releases during upgrades. This means that if a customer needs to traverse multiple minor versions to upgrade to the latest version then this is a supported path.

For example, if CloudForms 3.3 is released and a customer is currently on CloudForms 3.1, then a customer can directly upgrade from CloudForms 3.1 to 3.3 *without* having to upgrade to CloudForms 3.2 first.

Migration of Automate code is supported between minor and major versions of CloudForms. Based on the specific migration path it may be necessary to perform certain actions prior to starting migration. Please consult with the Release notes and Installation and Upgrade instructions for a particular release for specific guidance.

Red Hat Global Support Services will assist customers with this process within the guidelines of our published Scope of Coverage and Supporting Frameworks documents:

Life Cycle Dates

Red Hat CloudForms

CFME 5.0**

With the release of CloudForms 5.0.7 (cfme-5.11.7) Red Hat will no longer release Red Hat Enhancement Advisories (RHEAs).

  • Statement of Direction: https://access.redhat.com/articles/4639821
  • CloudForms Statement of Direction Frequently Asked Questions (FAQ): https://access.redhat.com/articles/4647061
  • EVM 5.0**

    End of Full Support Phase: EVM V5.0 will be in Phase 1 support until the day CloudForms 3.0 is released. It will switch to Maintenance Support Phase on the day of that release.

    End of Maintenance Support Phase: November 05, 2014

    EVM 4.0**

    End of Full Support Phase: EVM V4.0 will be in Phase 1 support until the day CloudForms 3.0 is released. It will switch to Maintenance Support Phase on the day of that release.

    End of Maintenance Support Phase: July 10, 2014

    ** Security Support: EVM 4.0, EVM 5.0, and CloudForms 2.0 are provided with limited security support. Security fixes may be provided for Critical impact security flaws, at Red Hat's discretion.