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Red Hat Customer Portal Labs

Red Hat Customer Portal Labs, developed by Red Hat engineers include configuration, troubleshooting, deployment and security tools to help you improve performance, quickly troubleshoot issues, identify security problems, and more.

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A self-solve experience that helps you resolve issues quickly and efficiently by matching keywords and phrases against the Red Hat Knowledgebase. If needed, a support case is opened using the collected information.

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Red Hat Insights is a proactive operational efficiency and security risk management solution in active Red Hat Enterprise Linux (RHEL) subscriptions. It helps identify, prioritize, and resolve risks to security, compliance, performance, availability, and stability before they become urgent issues.

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Red Hat CVE database

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Red Hat Security Blog

Red Hat Security blog

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Red Hat Product Security Risk Report

Read about the security vulnerabilities that affected Red Hat products in 2021 and how we responded to protect our customers.

In 2021, 50% of Critical issues were addressed within one business day, an improvement from 2020.

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It makes your subscriptions portable, so you may choose the best architecture and infrastructure for your needs—in your datacenter or on public clouds. The terms of your subscription with Red Hat, including pricing, remain the same.

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Customer Success

At Red Hat we are dedicated to your success. Red Hat Customer Success is a program we have designed to help you achieve your targeted business outcomes faster by maximizing the impact of your Red Hat subscription. Through continuous engagement and timely delivery of tailored resources, content, and tools, Red Hat Customer Success elevates our collaboration to help you effectively deploy and manage technical deployments and achieve your business goals.

Quality assurance

Red Hat's Quality Assurance team works closely with our product development teams and provides the final engineering check before Red Hat's open source products are released to our customers and partners. Our Quality Assurance program includes acceptance, functionality, regression, integration, and performance testing aimed at achieving the high level of standards we expect for Red Hat Enterprise products.

Legal assurance

The Red Hat Open Source Assurance program provides our customers who are developing and deploying open source solutions with some level of protection from legal harm. The program includes assurances for customers purchasing subscriptions to Red Hat Enterprise Linux®, Red Hat JBoss® Enterprise Middleware, and other Red Hat-branded subscription products.

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Our products are backed by longer, committed life cycles. This means more choice, flexibility and ease of planning. Reduce your costs with no license or upgrade fees, and no vendor lock-in means you're free to choose from the products and solutions that work best for your organization. By testing new tools and features, you have a roadmap for future upgrades and know what to plan for.

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