insights-client fails with error Conf status: 500 Internal Server Error: the server was unable to finish the request.

Solution Verified - Updated -


  • insights-client upload is failing with the below error on client connected to satellite:

    # insights-client 
    Unable to fetch egg url. Defaulting to /release
    ERROR: Could not download dynamic configuration
    Debug Info: 
    Conf status: 500
    Debug Info: 
    Conf message: {
      "error": {"message":"Internal Server Error: the server was unable to finish the request. This may be caused by unavailability of some required service, incorrect API call or a server-side bug. There may be more information in the server's logs."}
    This machine has not yet been registered. Use --register to register this machine.
  • Insights inventory upload in satellite is failing with the below error:-

    ERF50-1206 [Foreman::WrappedException]: Unable to authenticate using rh_cloud_token setting ([RestClient::Exceptions::OpenTimeout]: Timed out connecting to server)


  • Red Hat Insights
  • Red Hat Enterprise Linux
  • Red Hat Satellite 6.x

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