Why does Red Hat Access Support and Knowledge commands of redhat-support-tool fail ?

Solution Verified - Updated -

Issue

  • Adding attachment to dropbox fails. Dropbox FTP has been deprecated and hence any upload to dropbox using redhat-support-tool will fail.For example:

    Welcome to the Red Hat Support Tool.
    Command (? for help): addattachment -f
    Please provide the full path to the file (or 'q' to exit): /vagrant_data/test_file_rhst
    Compressing /vagrant_data/test_file_rhst for upload ... completed successfully.
    Please provide a case number (or 'q' to exit): 02290113
    Uploading test_file_rhst.gz to dropbox.redhat.com ...     failed.
    ERROR: Problem encountered whilst uploading the attachment.  Please consult the Red Hat Support Tool logs for details.    
    
  • For RHEL 7 and RHEL 6 - The commands related to the case management, knowledge access, along with the diagnose command fail to give response and shows - SSLError: tlsv1 alert internal error. For example:

    Welcome to the Red Hat Support Tool.
    Command (? for help): listproducts
    Unable to find products
    Command (? for help): listcases
    tlsv1 alert internal error
    Command (? for help):
    
  • For RHEL 8, RHEL 7 and RHEL 6 - commands related to the case management, knowledge access along with the diagnose command fail to give response. For example,

    Welcome to the Red Hat Support Tool.
    Command (? for help): listproducts
    Unable to fulfill request with support services API. Reason: Gone
    

Environment

  • Red Hat Enterprise Linux 8
  • Red Hat Enterprise Linux 7
  • Red Hat Enterprise Linux 6.
  • redhat-support-tool

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