CUPS may be unable to print some PDF documents on Red Hat Enterprise Linux 5

Solution Unverified - Updated -

Issue

  • Some PDF 1.6 files may not print. Turning on debug logging in CUPS, as described in How to enable and capture CUPS debugging logs shows the following messages in /var/log/cups/error_log:

    D [10/Dec/2012:15:43:47 -0600] [Job 57] Error: /ioerror in --image--
    D [10/Dec/2012:15:43:47 -0600] [Job 57] Operand stack:
    D [10/Dec/2012:15:43:47 -0600] [Job 57] 
    D [10/Dec/2012:15:43:47 -0600] [Job 57] Execution stack:
    D [10/Dec/2012:15:43:47 -0600] [Job 57] %interp_exit   .runexec2   --nostringval--   --nostringval--   --nostringval--   2   %stopped_push   --nostringval--   --nostringval--   --nostringval--   false   1   %stopped_push   1846   1   3   %oparray_pop   1845   1   3   %oparray_pop   1829   1   3   %oparray_pop   1723   1   3   %oparray_pop   --nostringval--   %errorexec_pop   .runexec2   --nostringval--   --nostringval--   --nostringval--   2   %stopped_push   --nostringval--   --nostringval--   1750   1   7   %oparray_pop
    D [10/Dec/2012:15:43:47 -0600] [Job 57] Dictionary stack:
    D [10/Dec/2012:15:43:47 -0600] [Job 57] --dict:1160/1684(ro)(G)--   --dict:0/20(G)--   --dict:77/200(L)--   --dict:64/75(L)--   --dict:18/25(L)--   --dict:10/15(L)--   --dict:0/15(L)--
    D [10/Dec/2012:15:43:47 -0600] [Job 57] Current allocation mode is local
    D [10/Dec/2012:15:43:47 -0600] [Job 57] Last OS error: 2
    D [10/Dec/2012:15:43:47 -0600] [Job 57] GPL Ghostscript 8.70: Unrecoverable error, exit code 1
    
  • After updating CUPS, along with other RPMs, customer reported that their application is not able to print PDF files. The following messages were observed in /var/log/cups/error_log:

    D [20/Dec/2012:15:05:28 -0800] [Job 79296] lpd_command returning 0
    I [20/Dec/2012:15:05:28 -0800] [Job 79296] Sending data file (0 bytes)
    d [20/Dec/2012:15:05:28 -0800] cupsdDoSelect: polling 5 fds for 1 seconds...
    d [20/Dec/2012:15:05:28 -0800] cupsdDoSelect: epoll() returned 1...
    d [20/Dec/2012:15:05:28 -0800] cupsdDoSelect: Read on fd 14...
    E [20/Dec/2012:15:05:28 -0800] [Job 79296] Remote host did not accept data file (1)
    

Environment

  • Red Hat Enterprise Linux 5
  • poppler-0.5.4-19.el5

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