Email notifications on Red Hat 3scale API Management are failing with the message "EOFError" on the logs

Solution Verified - Updated -

Issue

We can't configure the SMTP email notification for the developer portal, we get the following error:

YYYY-MM-DDTHH:MM:SS.779775379Z YYYY-MM-DDTHH:MM:SS.779Z 1 TID-<VALUE> ProcessNotificationEventWorker::UserNotificationWorker JID-<VALUE> BID-<VALUE> INFO: fail: 5.638 sec
YYYY-MM-DDTHH:MM:SS.77999074Z YYYY-MM-DDTHH:MM:SS:42.779Z 1 TID-<VALUE> WARN: {"context":"Job raised exception","job":{"class":"ProcessNotificationEventWorker::UserNotificationWorker","args":[<VALUE>,"<VALUE>","account_deleted"],"retry":true,"queue":"default","jid":"<VALUE>","created_at":<VALUE>,"bid":"<VALUE>","enqueued_at":<VALUE>,"error_message":"end of file reached","error_class":"EOFError","failed_at":<VALUE>,"retry_count":3,"retried_at":<VALUE>},"jobstr":"{\"class\":\"ProcessNotificationEventWorker::UserNotificationWorker\",\"args\":[<VALUE>,\"<VALUE>\",\"account_deleted\"],\"retry\":true,\"queue\":\"default\",\"jid\":\"<VALUE>\",\"created_at\":<VALUE>,\"bid\":\"<VALUE>\",\"enqueued_at\":<VALUE>,\"error_message\":\"end of file reached\",\"error_class\":\"EOFError\",\"failed_at\":<VALUE>,\"retry_count\":3,\"retried_at\":<VALUE>}"}

Environment

  • Red Hat 3scale API Management
    • 2.X On-premises

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