Forgot password option fails with "500 Error - Internal Server Error" on Red Hat Satellite v 5.6

Solution Unverified - Updated -

Issue

  • Forgot password option fails with "500 Error - Internal Server Error" on Red Hat Satellite v 5.6, bellow error message seen in error_log
[Thu Oct 03 13:17:16 2013] [error] Traceback sent to aixsysstemadministrators@example.com at /usr/share/perl5
/vendor_perl/PXT/ApacheHandler.pm line 563.
[Thu Oct 03 13:17:25 2013] [error] Execution of /var/www/html/help/forgot_password.pxt failed at Thu Oct  3 13:17:25 2013: RHN::Exception: DBD::Pg::st execute failed: ERROR:  can't read "the_log_id": no such variable\nCONTEXT:  can't read "the_log_id": no such variable\n    while executing\n"return $the_log_id"\n    (procedure "__PLTcl_proc_23715" line 4)\n    invoked from within\n"__PLTcl_proc_23715"\nin PL/Tcl function "_get_log_id"\nPL/pgSQL function "get_log_id" line 6 at assignment\nPL/pgSQL function "web_contact_log_trig_fun" line 4 at assignment\n  RHN::DB /usr/share/perl5/vendor_perl/RHN/DB.pm 122 RHN::Exception::DB::throw\n  RHN::DB::User /usr/share/perl5/vendor_perl/RHN/DB/User.pm 437 RHN::DB::handle_error\n  Sniglets::Users /usr/share/perl5/vendor_perl/Sniglets/Users.pm 205 RHN::DB::User::commit\n  PXT::ApacheHandler /usr/share/perl5/vendor_perl/PXT/ApacheHandler.pm 482 Sniglets::Users::forgot_password_cb\n  PXT::ApacheHandler /usr/share/perl5/vendor_perl/PXT/ApacheHandler.pm 103 PXT::ApacheHandler::pxt_parse_data\n  PXT::ApacheHandler /usr/share/perl5/vendor_perl/PXT/ApacheHandler.pm 103 (eval)\n  main -e 0 PXT::ApacheHandler::handler\n  main -e 0 (eval)

Environment

  • Red Hat Satellite v 5.6

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