Red Hat Insights not working after upgrade to Red Hat Satellite 6.7, if there is HTTP Proxy used in the environment.

Solution Verified - Updated -

Issue

  • Clients using insights-client connected to Satellite 6.7 are failing with server error 500.

    # insights-client --register
    ERROR: Could not download dynamic configuration
    Debug Info:
    Conf status: 500
    Debug Info:
    Conf message: "Failed to open TCP connection to cert-api.access.redhat.com:443 (getaddrinfo: Name or service not known)"
    
  • After the Satellite 6.7 upgraded, I'm getting error There was an error retrieving data. on the Insights dashboard.

Environment

  • Red Hat® Insights
  • Red Hat® Satellite 6.7
  • HTTP Proxy

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