Blank subscription and Red Hat repositories pages on Red Hat Satellite 6.4 Web UI, after applying ERRATA RHBA-2020:0096

Solution Verified - Updated -

Environment

  • Red Hat Satellite 6.4.4
  • RHBA-2020:0096
  • tfm-rubygem-katello-3.7.0.59-1.el7sat.noarch

Issue

  • After applying RHBA-2020:0096 ERRATA on Red Hat Satellite 6.4, Satellite Web UI shows Subscription and Red Hat Repositories blank/empty pages.

Resolution

  • This is a known issue and fixed in the latest ERRATA RHBA-2020:0270

  • We can install ERRATA RHBA-2020:0270, using the below commands on Red Hat Satellite 6.4.

     # foreman-maintain upgrade check --target-version 6.4.z
    
     # foreman-maintain upgrade run --target-version 6.4.z
    
  • After applying ERRATA RHBA-2020:0270, Red Hat Satellite 6.4 will be upgraded to 6.4.4.2-1 version.

Diagnostic Steps

  1. Verify installed package version:

     # rpm -q tfm-rubygem-katello
     tfm-rubygem-katello-3.7.0.59-1.el7sat.noarch.rpm
    
  2. In /var/log/httpd/foreman-ssl_access_ssl.log: log file, receiving Status Code 200 but unable to view contents of the Subscription page in Red Hat Satellite Web UI.

     192.168.1.2 - - [17/Jan/2020:11:03:55 -0600] "GET /notification_recipients HTTP/1.1" 200 20 "https://satellite.example.com/subscriptions" "Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.117 Safari/537.36"
     192.168.1.2 - - [17/Jan/2020:11:04:06 -0600] "GET /notification_recipients HTTP/1.1" 200 20 "https://satellite.example.com/subscriptions" "Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.117 Safari/537.36"
     192.168.1.2 - - [17/Jan/2020:11:04:16 -0600] "GET /notification_recipients HTTP/1.1" 200 20 "https://satellite.example.com/subscriptions" "Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.117 Safari/537.36"
     192.168.1.2 - - [17/Jan/2020:11:04:26 -0600] "GET /notification_recipients HTTP/1.1" 200 20 "https://satellite.example.com/subscriptions" "Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.117 Safari/537.36"
     192.168.1.2 - - [17/Jan/2020:11:04:36 -0600] "GET /notification_recipients HTTP/1.1" 200 20 "https://satellite.example.com/subscriptions" "Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.117 Safari/537.36"
     192.168.1.2 - - [17/Jan/2020:11:04:46 -0600] "GET /notification_recipients HTTP/1.1" 200 20 "https://satellite.example.com/subscriptions" "Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.117 Safari/537.36"
     192.168.1.2 - - [17/Jan/2020:11:04:56 -0600] "GET /notification_recipients HTTP/1.1" 200 20 "https://satellite.example.com/subscriptions" "Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.117 Safari/537.36"
     192.168.1.2 - - [17/Jan/2020:11:05:06 -0600] "GET /notification_recipients HTTP/1.1" 200 20 "https://satellite.example.com/subscriptions" "Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.117 Safari/537.36"
     192.168.1.2 - - [17/Jan/2020:11:05:16 -0600] "GET /notification_recipients HTTP/1.1" 200 20 "https://satellite.example.com/subscriptions" "Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) 
    

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