Collecting logs for Red Hat OpenStack Platform

Solution Verified - Updated -

Issue

  • Red Hat Support Services has requested additional configuration and log files for Red Hat Openstack.
  • With Red Hat OpenStack 3.0, the sosreport command does not collect log and configuration files for Openstack installations. What files are needed for a support case?
  • With Red Hat OpenStack 4.0, the sosreport command does not collect log and configuration files for Openstack installations by default. How can I enable these?
  • Red Hat Support Services has requested additional configuration and log files for the Red Hat Enterprise Linux OpenStack Platform Installer.

Environment

  • Red Hat Enterprise Linux OpenStack Platform 3
  • Red Hat Enterprise Linux OpenStack Platform 4
  • Red Hat Enterprise Linux 6 OpenStack Platform 5
  • Red Hat Enterprise Linux 7 OpenStack Platform 5
  • Red Hat Enterprise Linux OpenStack Platform 6

Subscriber exclusive content

A Red Hat subscription provides unlimited access to our knowledgebase of over 48,000 articles and solutions.

Current Customers and Partners

Log in for full access

Log In
Close

Welcome! Check out the Getting Started with Red Hat page for quick tours and guides for common tasks.