The "Application trial period expired for buyer" email notification is not working on Red Hat 3scale API Management

Solution In Progress - Updated -

Issue

There is an email template called "Application trial period expired for buyer" that the 3scale system sends to users on a free trial when the trial will end in 10 days. We have not seen this occurring for our account.

Environment

  • Red Hat 3scale API Management
    • SaaS
    • 2.X On-premises

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