Red Hat Satellite 6.3 web interface is not accessible.

Solution Verified - Updated -

Environment

  • Red Hat Satellite 6.3

Issue

  • Red Hat Satellite 6.3 web interface is not accessible.
  • Red Hat Satellite web 6.3 UI is not accessible and failing with below error:

    [Passenger] Error message: Cannot create a temporary directory in 
    the format of '/tmp/passenger-spawn-debug.XXX': No such file or 
    directory (errno=2)
    

Resolution

  • Upgrade the Red Hat Satellite from version 6.3 to version 6.4 or above.
  • Strongly recommended to upgrade Satellite but increasing the foreman-passenger-start-timeout to 120 with below command also help to resolve the issue.

    # satellite-installer -S satellite --foreman-passenger-start-timeout=120
    
  • If still issue persist, open support case with Red Hat Customer Portal.

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