Red Hat Subscriptions page is not loading on Red Hat Satellite 6 Web UI

Solution Verified - Updated -


  • Red Hat Satellite 6.2


  • Red Hat Subscriptions page is not loading on Red Hat Satellite 6.2 Web UI


  • Restart the katello-service on Red Hat Satellite CLI :
# katello-service restart
  • Check if any paused tasks are there or not running on the Satellite :
# su - postgres -c "psql -d foreman -c 'select label,count(label),state,result from foreman_tasks_tasks where state <> '\''stopped'\'' group by label,state,result ORDER BY label;'"
  • If there are any paused tasks check the task export for the next plan of action and act according to the state of the task .

  • Next, regenerate the Satellite indices :

NOTE : The command will take time to complete and take backup/snapshot of the Satellite before proceeding with the below command.

# foreman-rake katello:reimport

Root Cause

  • A particular Subscription id was not available in the Candlepin database.

Diagnostic Steps

  • Use the hammer command to list the subscriptions on the Satellite :
hammer subscription list --organization <Org-name>
[Foreman] Password for admin:
Katello::Resources::Candlepin::Subscription: 400 Bad Request {"displayMessage":"Subscription with id 2c909ad6683be21501683c50bb47017d could not be found.","requestUuid":"2516c13e-ce0a-4441-a069-a32e5ab785d8"} (GET /candlepin/subscriptions/2c909ad6683be21501683c50bb47017d)

This solution is part of Red Hat’s fast-track publication program, providing a huge library of solutions that Red Hat engineers have created while supporting our customers. To give you the knowledge you need the instant it becomes available, these articles may be presented in a raw and unedited form.