Unable to access to Metrics on web console in OpenShift

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Issue

Unable to access to Metrics on web console in OpenShift
Metrics tab shows error like "Forbidden" or "Metrics are not available"
metrics pods are not working
Could not connect to Cassandra cluster - assuming its not up yet: hawkular-cassandra: unknown error in hawkular-metrics log
heapster pod CrashLoopBackoff

Environment

OpenShift Enterprise 3
use of metricsPublicURL

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