Why can't I assign Ceph subscriptions to generate a new manifest.zip?

Solution Verified - Updated -

Environment

  • Intank Ceph Enterprise Subscription

Issue

  • Even having the Intank Ceph Enterprise Subscriptions listed on our "Active subscriptions" section of the customer portal:
  • When we try to add these "Inktank Ceph Enterprise" subscriptions to out Satellite 6 Server (in order to generate a new manifest.zip), these subscriptions are not available (we were expecting Red Hat Ceph Storage subscriptions).
  • We have no access to Red Hat Ceph Storage software on the customer portal.

Resolution

  • Contact your sales representative.

Root Cause

The Intank Ceph Enterprise Subscriptions are the original subscriptions when Red Hat acquired Intank and those subscriptions do not provide access to software, they just provide access to support to customer already using Intank software.

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