Not able to download the paper certificate from Customer Portal.

Solution Verified - Updated -

Environment

  • Customer Portal

Issue

  • Not able to download the paper certificate from Customer Portal fails with message as seen below :
    Subscription Renewal Required

Resolution

  • In order to download the paper certificate user must have View/Renew Subscription Information check box checked.

    • Here are the steps in order to do this.
    1. Go to http://www.redhat.com/wapps/ugc and login as 'your-redhat-username'
    2. Once logged in please click User Management
    3. Click the link next to the gear icon that says Edit - 'your-redhat-username'
    4. On the next page click the tab that says Access Permissions
    5. In the access permissions tab make sure there is a 'check' next to View/Renew Subscription Information and click save.

Root Cause

  • View/Renew Subscription Information check box was unchecked.

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1 Comments

This doesn't work. There is NO "User Management" to click on.