Why does deleting actions for Provisioning templates fail in Red Hat Satellite 6?

Solution Verified - Updated -

Issue

  • When trying to delete Provisioning templates from webui below error is noticed in /var/log/forman/production.log file.

    Processing by ConfigTemplatesController#destroy as HTML
     Parameters: {"authenticity_token"=>"MP4ic7sJPojDLT6DLxEnIx85dSk68KE4XXSlyWLfL/Y=", "id"=>"41-test"}
    Failed to save:
    Redirected to https://satellite.example.com/config_templates
    Completed 302 Found in 66ms (ActiveRecord: 11.4ms)
    Processing by ConfigTemplatesController#index as HTML
     Rendered config_templates/index.html.erb within layouts/application (258.5ms)
     Rendered common/_searchbar.html.erb (2.7ms)
     Rendered home/_submenu.html.erb (3.8ms)
     Rendered home/_user_dropdown.html.erb (1.4ms)
    Read fragment views/tabs_and_title_records-3 (0.1ms)
     Rendered home/_topbar.html.erb (6.3ms)
     Rendered layouts/base.html.erb (7.5ms)
    Completed 200 OK in 296ms (Views: 267.6ms | ActiveRecord: 6.9ms)
    
  • hammer command fails to delete Provisioning templates on Red Hat Satellite 6 with Internal Server Error.

    # hammer -v -u admin -p password template delete --id=template-id
    [ERROR 2014-09-17 07:37:21 API] 500 Internal Server Error
    {
       "error" => {
           "message" => "resource have no errors"
       }
    }
    [ERROR 2014-09-17 07:37:21 Exception] resource have no errors
    Could not delete the config template:
     resource have no errors
    [ERROR 2014-09-17 07:37:21 Exception] 
    
    RestClient::InternalServerError (500 Internal Server Error):
       /usr/share/gems/gems/rest-client-1.6.7/lib/restclient/abstract_response.rb:48:in `return!'
       /usr/share/gems/gems/rest-client-1.6.7/lib/restclient/request.rb:230:in `process_result'
       /usr/share/gems/gems/rest-client-1.6.7/lib/restclient/request.rb:178:in `block in transmit'
       /usr/share/ruby/net/http.rb:852:in `start'
      [...]
    

NOTE: Replace the satellite.example.com with correct & complete Red Hat Satellite 6 fully qualified domain name [FQDN].

Environment

  • Red Hat Satellite 6.0

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