Satellite 5: What is spacewalk-debug and how do I run it?

Solution Verified - Updated -

Environment

  • Red Hat Satellite 5.6
  • Red Hat Satellite 5.7
  • Red Hat Satellite 5.8

Issue

  • Need to provide spacewalk-debug to troubleshoot Satellite 5 server issue
  • What is spacewalk-debug and how do we generate it ?

Resolution

  • Make sure that spacewalk-backend-tools is installed:

    • If the system is registered with Red Hat Network (RHN) Classic Hosted and subscribed in  Red Hat Network Satellite channel, it can be installed using yum:
    # yum install spacewalk-backend-tools
    
  • If the system is not registered with Red Hat Network (RHN) Classic Hosted, then download the package from  the Red Hat Network (in the Red Hat Network Satellite channel) manually, or copy the package from the Satellite installation ISO,  and install it using the command:

    # rpm -Uvh spacewalk-backend-tools-[version].[arch].rpm
    
  • Once the package has been installed, issue the following command from a command prompt:

    # spacewalk-debug
    
  • Once completed, the script will generate a compressed tar file in /tmp. Provide this file to the Red Hat support representative. Note if you prefer to use a different destination other than the default /tmp use the --dir option:

    # spacewalk-debug --dir /path/to/another/directory/

Note for Satellite 6 please see "Satellite 6: What is foreman-debug and how do I run it?"

Diagnostic Steps

  • The spacewalk-debug script collects important Satellite configuration and log files from the server, such as Apache, Tomcat, and Postgresql database initialization files and error logs

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