How can I allow users from different parts of an organization to access specific Support Tickets

Solution Unverified - Updated -

Issue

  • In some large organizations, there is a requirement for individuals from one department to be be able to access the Red Hat Support Tickets from another department.
  • This is currently not possible for organisations that have separate subscriptions between departments, ie
    • A particular business unit has a subscription and logs a support ticket
    • Another unit (such as an engineering team) needs access to read those tickets, but is subscribed to the portal under a different account

Environment

  • RHN and Customer Portal

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