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Technical Support Contact Schedules

These schedules define the number of support contacts for production-related issues, per customer account.

Red Hat JBoss Middleware Production Support Contact Schedule

When purchased by CPU

Number of CPUsSupport contacts
1–31 CPUs2
32–63 CPUs10
64–127 CPUs15
128–255 CPUs20
256–511 CPUs25
512–1023 CPUs28
1024–1503 CPUs30
1504–2559 CPUs32
2560 CPUs and over35

When purchased by core

Number of cores purchasedSupport contacts
161
322
483
644
805
966
1127
1288
1449
160 and over10

Red Hat Enterprise Linux Production Support Contact Schedule

Number of subscriptionsSupport contacts
1–502
51–1004
101–2506
251–5008
501–100010
1001 and over12