satellite-sync fails with "RhnSyncException: ERROR: server.dump.channels('<the systemid>', []): (-2, 'Name or service not known') "

Solution Verified - Updated -

Issue

  • satellite-sync fails with following error message

    "RhnSyncException: ERROR: server.dump.channels('<the systemid>', []): (-2, 'Name or service not known') "
    
    
    
    # satellite-sync -c rhel-x86_64-server-5
    
    15:29:50
    15:29:50 Downloading kickstartable trees files
    15:29:50    Retrieving / parsing kickstart tree files: rhel-x86_64-server-5 (992)
                ________________________________________
    Downloading:+++ sending log as an email +++
    ERROR: a general socket occurred:
    (Check logs/email for potentially more detail)
    (-2, 'Name or service not known')
    

Environment

  • Red Hat Network (RHN) Satellite
  • Red Hat Network Hosted

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