Skip to navigation

Browser Support Policy

Red Hat is committed to making our website easily accessible and consistent across supported browsers and platforms. Because it is not always possible or practical for us to fully test and validate our website using every available operating system and browser combination, we have implemented this policy to ensure that we support the majority of our users.

Development Principles and Web Standards

Red Hat attempts to minimize browser-support issues by following three best practices:

  • Develop websites and applications using W3C web standards and according to Red Hat's Accessibility Policy
  • Avoid technologies that are only supported by certain browser types (e.g., ActiveX)
  • Avoid programming implementations that are only supported by certain browser types (e.g., CSS extensions)

General Browser Requirements

To successfully interact with our websites and services, your browser must meet the following requirements:

  • The browser must be configured to accept cookies
  • The browser must be configured to execute JavaScript
  • The browser must be capable of 128-bit SSL encryption

Even if you are using a supported browser, you might not be able to successfully use our online services if you have disabled cookies or JavaScript.

Specific Browser Support

To maximize our ability to successfully support our customers' needs, Red Hat uses statistical data from web visitors and registered users, rather than generic industry data, to identify the browsers used by our target audience. We regularly review this data to determine which browsers to support.

We validate against and fully support our customers' use of the following browser/platform combinations:

  • Mozilla Firefox 3.0 and higher for Linux, Mac OS, and Windows
  • Internet Explorer 8.0 and higher for Windows
  • Apple Safari 3.0 and higher for Mac OS
  • Google Chrome 1.0 and higher for Windows

We invest time and resources to ensure that our websites and applications are consistent across each supported browser/platform combination. Minor differences in appearance such as differences in font anti-aliasing (or lack thereof) and coloring (e.g., 24-bit versus 32-bit color, different gamma between Mac OS and Windows) might be experienced, but these differences should not impact application functionality.

Other browsers might also work, but we do not attempt to resolve problems with browser/platform combinations other than those listed above. Browsers that have been developed to comply with the W3C guidelines and specifications, including mobile browsers, should operate successfully.

Resolving Browser Issues

If you are experiencing a problem using one of the browser/platform combinations we support, please contact our technical support group for assistance. If you are experiencing a problem on an unsupported browser/platform combination, the issue might be resolved by moving to a supported browser.