How does Red Hat provide support on systems with Fujitsu Siemens supplied modules installed?

Red Hat and Fujitsu Siemens have a process in place for issues requiring joint support. If Red Hat, through its diagnostic and support processes, determines that Fujitsu Siemens assistance is required to resolve a customer problem, Red Hat will initiate a support request with Fujitsu Siemens on the customer's behalf. With the customer's permission, Red Hat will share data from their support ticket with Fujitsu Siemens, and both companies will work together to analyze and resolve the issue. This process is also used by Fujitsu Siemens if they need assistance from Red Hat to resolve a customer problem.