Red Hat Satellite content subscription not listing all allocated subscriptions
Environment
Red Hat Satellite 6.6
Issue
After allocating and exporting subscriptions manifest to Satellite, not all of them are listed in Content Subscription list.
Resolution
- Please Login to Satellite WebUI and navigate to Content -> Subscriptions.
- Subscriptions belonging to the same contract will be grouped together and a small arrow will be visible on the left hand side of that contract.
- Unfold the arrow and a list of all subscriptions belonging to this contract and list of subscribed servers should be listed.
Root Cause
Each contract can have 1 or more orders. Red Hat Satellite will try to group same subscription belonging to the same contract together for better visibility.
Diagnostic Steps
To check the subscription status from CLI using hammer utility:
[root@satellite ~]# hammer shell
Welcome to the hammer interactive shell.
Type 'help' for usage information.
hammer> organization list
| ID | TITLE | NAME | DESCRIPTION | LABEL |
|---|---|---|---|---|
| 1 | Default Organization | Default Organization | Default_Organization | |
| 3 | Red Hat | Red Hat | Red_Hat |
Please notice the organization name as it will be used in the next step to list all subscriptions associated with this organization.
hammer> subscription list --organization "Red Hat"
| ID | NAME | TYPE | CONTRACT | ACCOUNT | SUPPORT | END DATE | QUANTITY | CONSUMED |
|---|---|---|---|---|---|---|---|---|
| 3 | Red Hat Enterprise Linux with Smart Virtualization, Premium (2-sockets) | Physical | 11984794 | 5910538 | Self-Support | 2020/08/09 03:59:59 | 5 | 0 |
| 1 | Red Hat Enterprise Linux with Smart Virtualization, Premium (2-sockets) | Physical | 11984794 | 11984794 | Self-Support | 2022/01/01 04:59:59 | 5 | 1 |
Please notice subscriptions with the same contract number, will be listed individually from hammer command output. Satellite WebUI will aggregate similar products belonging to same contract in 1 row. The first subscription will be listed only. To list all of them, please unfold the arrow on the left hand side as per indicated in the below screenshot.
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