Browser Support Policy

Red Hat is committed to making the Red Hat Customer Portal easily accessible and consistent across supported browsers.

To maximize our ability to successfully support our customers' needs, Red Hat uses statistical data from web visitors and registered users, rather than generic industry data, to identify the browsers used by our target audience. We regularly review this data to determine which browsers are eligible for support. Additionally, to safeguard customer data, only browsers which receive security updates from the browser manufacturer are considered for support. We have implemented this policy to ensure that we can provide an excellent experience to a wide user base.

Development Principles and Web Standards

Red Hat attempts to minimize browser-compatibility issues by following these best practices:

  • Develop websites and applications using W3C web standards and according to Red Hat's Accessibility Policy.
  • Avoid technologies that are only supported by certain browser types (e.g., ActiveX).
  • Avoid programming implementations that are only supported by certain browser types (e.g., CSS extensions).

Browser Feature Requirements

To successfully interact with our websites and services, your browser must meet the following feature requirements:

  • The browser must be configured to accept cookies.
  • The browser must be configured to execute JavaScript.
  • The browser must be capable of 256-bit SSL encryption.

Specific Browser Support

We validate against and fully support our customers' use of recent versions of the following browsers:

These are known as "evergreen" browsers because they automatically update themselves to the most recent available version. Safari, though not strictly evergreen, is updated along with the OS X operating system. With, on average, only six weeks between evergreen browser releases, specific version numbers increase so rapidly as to lose their usefulness. As a result, we test against the latest version of each browser, and will provide support for any recent version.

Though other browsers may work, we do not attempt to resolve problems with browsers other than those listed above. Browsers that have been developed to comply with the W3C guidelines and specifications, including mobile browsers, should operate successfully.

Resolving Browser Issues

If you are experiencing a problem using one of the browsers we support, please contact our technical support group for assistance. If you are experiencing a problem on an unsupported browser, the issue might be resolved by moving to a supported browser.