RHEA-2013:1642 - Product Enhancement Advisory

Topic

New redhat-support-lib-python and redhat-support-tool packages are now available
for Red Hat Enterprise Linux 6.

Description

The redhat-support-lib-python package provides a Python library that developers
can use to easily write software solutions that leverage Red Hat Access
subscription services.

The redhat-support-tool utility facilitates console-based access to Red Hat's
subscriber services and gives Red Hat subscribers more venues for accessing the
content and services available to them as Red Hat customers. Further, it enables
our customers to integrate and automate their helpdesk services with our
subscription services. The capabilities of this package include:

• Red Hat Access Knowledge Base article and solution viewing from the console

(formatted as man pages).

• Viewing, creating, modifying, and commenting on customer support cases from

the console.

• Attachment uploading directly to a customer support case or to

ftp://dropbox.redhat.com/ from the console.

• Full proxy support (that is, FTP and HTTP proxies).
• Easy listing and downloading of attachments in customer support cases from the

console.

• Red Hat Access Knowledge Base searching on query terms, log messages, and

other parameters, and viewing search results in a selectable list.

• Easy uploading of log files, text files, and other sources to the Red Hat

Access automatic problem determination engine for diagnosis.

• Various other support-related commands.

Detailed usage information for the tool can be found in the Red Hat Customer
Portal at https://access.redhat.com/site/articles/445443

This enhancement update adds the redhat-support-lib-python and
redhat-support-tool packages to Red Hat Enterprise Linux 6. (BZ#987159,
BZ#869395, BZ#880776, BZ#987171, BZ#987169, BZ#987163)

All users who require redhat-support-lib-python and redhat-support-tool are
advised to install these new packages.

Solution

Before applying this update, make sure all previously-released errata
relevant to your system have been applied.

This update is available via the Red Hat Network. Details on how to
use the Red Hat Network to apply this update are available at
https://access.redhat.com/site/articles/11258

Affected Products

• Red Hat Enterprise Linux Server 6 x86_64
• Red Hat Enterprise Linux Server 6 i386
• Red Hat Enterprise Linux Server - Extended Life Cycle Support 6 x86_64
• Red Hat Enterprise Linux Server - Extended Life Cycle Support 6 i386
• Red Hat Enterprise Linux Workstation 6 x86_64
• Red Hat Enterprise Linux Workstation 6 i386
• Red Hat Enterprise Linux Desktop 6 x86_64
• Red Hat Enterprise Linux Desktop 6 i386
• Red Hat Enterprise Linux for IBM z Systems 6 s390x
• Red Hat Enterprise Linux for Power, big endian 6 ppc64
• Red Hat Enterprise Linux for Scientific Computing 6 x86_64
• Red Hat Enterprise Linux Server from RHUI 6 x86_64
• Red Hat Enterprise Linux Server from RHUI 6 i386
• Red Hat Enterprise Linux Server - Extended Life Cycle Support (for IBM z Systems) 6 s390x
• Red Hat Enterprise Linux Server - Extended Life Cycle Support Extension 6 x86_64
• Red Hat Enterprise Linux Server - Extended Life Cycle Support Extension 6 i386
• Red Hat Enterprise Linux Server - Extended Life Cycle Support Extension (for IBM z Systems) 6 s390x

Fixes

• BZ - 987163 - redhat-support-tool: unnecessary shells in subprocess creation
• BZ - 987169 - redhat-support-tool: default password
• BZ - 987171 - redhat-support-tool: password logging

CVEs

(none)

References

(none)