Synopsis

new packages: redhat-support-lib-python and redhat-support-tool

Type/Severity

Product Enhancement Advisory

Topic

New redhat-support-lib-python and redhat-support-tool packages are now available
for Red Hat Enterprise Linux 6.

Description

The redhat-support-lib-python package provides a Python library that developers
can use to easily write software solutions that leverage Red Hat Access
subscription services.

The redhat-support-tool utility facilitates console-based access to Red Hat's
subscriber services and gives Red Hat subscribers more venues for accessing the
content and services available to them as Red Hat customers. Further, it enables
our customers to integrate and automate their helpdesk services with our
subscription services. The capabilities of this package include:

• Red Hat Access Knowledge Base article and solution viewing from the console
  (formatted as man pages).
  
• Viewing, creating, modifying, and commenting on customer support cases from
  the console.
  
• Attachment uploading directly to a customer support case or to
  ftp://dropbox.redhat.com/ from the console.
  
• Full proxy support (that is, FTP and HTTP proxies).
  
• Easy listing and downloading of attachments in customer support cases from the
  console.
  
• Red Hat Access Knowledge Base searching on query terms, log messages, and
  other parameters, and viewing search results in a selectable list.
  
• Easy uploading of log files, text files, and other sources to the Red Hat
  Access automatic problem determination engine for diagnosis.
  
• Various other support-related commands.
  

Detailed usage information for the tool can be found in the Red Hat Customer
Portal at https://access.redhat.com/site/articles/445443

This enhancement update adds the redhat-support-lib-python and
redhat-support-tool packages to Red Hat Enterprise Linux 6. (BZ#987159,
BZ#869395, BZ#880776, BZ#987171, BZ#987169, BZ#987163)

All users who require redhat-support-lib-python and redhat-support-tool are
advised to install these new packages.

Solution

Before applying this update, make sure all previously-released errata
relevant to your system have been applied.

This update is available via the Red Hat Network. Details on how to
use the Red Hat Network to apply this update are available at
https://access.redhat.com/site/articles/11258

Affected Products

• Red Hat Enterprise Linux Server 6 x86_64
• Red Hat Enterprise Linux Server 6 i386
• Red Hat Enterprise Linux Workstation 6 x86_64
• Red Hat Enterprise Linux Workstation 6 i386
• Red Hat Enterprise Linux Desktop 6 x86_64
• Red Hat Enterprise Linux Desktop 6 i386
• Red Hat Enterprise Linux for IBM z Systems 6 s390x
• Red Hat Enterprise Linux for Power, big endian 6 ppc64
• Red Hat Enterprise Linux for Scientific Computing 6 x86_64
• Red Hat Enterprise Linux Server from RHUI 6 x86_64
• Red Hat Enterprise Linux Server from RHUI 6 i386

Fixes

• BZ - 987163 - redhat-support-tool: unnecessary shells in subprocess creation
• BZ - 987169 - redhat-support-tool: default password
• BZ - 987171 - redhat-support-tool: password logging

CVEs

(none)

References

(none)

Red Hat Enterprise Linux Server 6

SRPM
redhat-support-lib-python-0.9.5-9.el6.src.rpm	SHA-256: ca0d636a543d5c3cd2d8fe88c70893ec6fb1002a7492b74cfebd1d336e3d05fd
redhat-support-tool-0.9.5-8.el6.src.rpm	SHA-256: 26e84f34e4551b0eea1b63bb4953cd7f8a3ebf6ba902f9dab86c2117dfe2a132
x86_64
redhat-support-lib-python-0.9.5-9.el6.noarch.rpm	SHA-256: eee7e45835a080567742e05a80977b38985f56ec7aa7f0322802ff72f25920ff
redhat-support-tool-0.9.5-8.el6.noarch.rpm	SHA-256: 76ecf76554a45eaceb1d69b1b30af8ce793a0da2ec96cd0bc38bd8d1fb4dab09
i386
redhat-support-lib-python-0.9.5-9.el6.noarch.rpm	SHA-256: eee7e45835a080567742e05a80977b38985f56ec7aa7f0322802ff72f25920ff
redhat-support-tool-0.9.5-8.el6.noarch.rpm	SHA-256: 76ecf76554a45eaceb1d69b1b30af8ce793a0da2ec96cd0bc38bd8d1fb4dab09

Red Hat Enterprise Linux Workstation 6

SRPM
redhat-support-lib-python-0.9.5-9.el6.src.rpm	SHA-256: ca0d636a543d5c3cd2d8fe88c70893ec6fb1002a7492b74cfebd1d336e3d05fd
redhat-support-tool-0.9.5-8.el6.src.rpm	SHA-256: 26e84f34e4551b0eea1b63bb4953cd7f8a3ebf6ba902f9dab86c2117dfe2a132
x86_64
redhat-support-lib-python-0.9.5-9.el6.noarch.rpm	SHA-256: eee7e45835a080567742e05a80977b38985f56ec7aa7f0322802ff72f25920ff
redhat-support-tool-0.9.5-8.el6.noarch.rpm	SHA-256: 76ecf76554a45eaceb1d69b1b30af8ce793a0da2ec96cd0bc38bd8d1fb4dab09
i386
redhat-support-lib-python-0.9.5-9.el6.noarch.rpm	SHA-256: eee7e45835a080567742e05a80977b38985f56ec7aa7f0322802ff72f25920ff
redhat-support-tool-0.9.5-8.el6.noarch.rpm	SHA-256: 76ecf76554a45eaceb1d69b1b30af8ce793a0da2ec96cd0bc38bd8d1fb4dab09

Red Hat Enterprise Linux Desktop 6

SRPM
redhat-support-lib-python-0.9.5-9.el6.src.rpm	SHA-256: ca0d636a543d5c3cd2d8fe88c70893ec6fb1002a7492b74cfebd1d336e3d05fd
redhat-support-tool-0.9.5-8.el6.src.rpm	SHA-256: 26e84f34e4551b0eea1b63bb4953cd7f8a3ebf6ba902f9dab86c2117dfe2a132
x86_64
redhat-support-lib-python-0.9.5-9.el6.noarch.rpm	SHA-256: eee7e45835a080567742e05a80977b38985f56ec7aa7f0322802ff72f25920ff
redhat-support-tool-0.9.5-8.el6.noarch.rpm	SHA-256: 76ecf76554a45eaceb1d69b1b30af8ce793a0da2ec96cd0bc38bd8d1fb4dab09
i386
redhat-support-lib-python-0.9.5-9.el6.noarch.rpm	SHA-256: eee7e45835a080567742e05a80977b38985f56ec7aa7f0322802ff72f25920ff
redhat-support-tool-0.9.5-8.el6.noarch.rpm	SHA-256: 76ecf76554a45eaceb1d69b1b30af8ce793a0da2ec96cd0bc38bd8d1fb4dab09

Red Hat Enterprise Linux for IBM z Systems 6

SRPM
redhat-support-lib-python-0.9.5-9.el6.src.rpm	SHA-256: ca0d636a543d5c3cd2d8fe88c70893ec6fb1002a7492b74cfebd1d336e3d05fd
redhat-support-tool-0.9.5-8.el6.src.rpm	SHA-256: 26e84f34e4551b0eea1b63bb4953cd7f8a3ebf6ba902f9dab86c2117dfe2a132
s390x
redhat-support-lib-python-0.9.5-9.el6.noarch.rpm	SHA-256: eee7e45835a080567742e05a80977b38985f56ec7aa7f0322802ff72f25920ff
redhat-support-tool-0.9.5-8.el6.noarch.rpm	SHA-256: 76ecf76554a45eaceb1d69b1b30af8ce793a0da2ec96cd0bc38bd8d1fb4dab09

Red Hat Enterprise Linux for Power, big endian 6

SRPM
redhat-support-lib-python-0.9.5-9.el6.src.rpm	SHA-256: ca0d636a543d5c3cd2d8fe88c70893ec6fb1002a7492b74cfebd1d336e3d05fd
redhat-support-tool-0.9.5-8.el6.src.rpm	SHA-256: 26e84f34e4551b0eea1b63bb4953cd7f8a3ebf6ba902f9dab86c2117dfe2a132
ppc64
redhat-support-lib-python-0.9.5-9.el6.noarch.rpm	SHA-256: eee7e45835a080567742e05a80977b38985f56ec7aa7f0322802ff72f25920ff
redhat-support-tool-0.9.5-8.el6.noarch.rpm	SHA-256: 76ecf76554a45eaceb1d69b1b30af8ce793a0da2ec96cd0bc38bd8d1fb4dab09

Red Hat Enterprise Linux for Scientific Computing 6

SRPM
redhat-support-lib-python-0.9.5-9.el6.src.rpm	SHA-256: ca0d636a543d5c3cd2d8fe88c70893ec6fb1002a7492b74cfebd1d336e3d05fd
redhat-support-tool-0.9.5-8.el6.src.rpm	SHA-256: 26e84f34e4551b0eea1b63bb4953cd7f8a3ebf6ba902f9dab86c2117dfe2a132
x86_64
redhat-support-lib-python-0.9.5-9.el6.noarch.rpm	SHA-256: eee7e45835a080567742e05a80977b38985f56ec7aa7f0322802ff72f25920ff
redhat-support-tool-0.9.5-8.el6.noarch.rpm	SHA-256: 76ecf76554a45eaceb1d69b1b30af8ce793a0da2ec96cd0bc38bd8d1fb4dab09

Red Hat Enterprise Linux Server from RHUI 6

SRPM
redhat-support-lib-python-0.9.5-9.el6.src.rpm	SHA-256: ca0d636a543d5c3cd2d8fe88c70893ec6fb1002a7492b74cfebd1d336e3d05fd
redhat-support-tool-0.9.5-8.el6.src.rpm	SHA-256: 26e84f34e4551b0eea1b63bb4953cd7f8a3ebf6ba902f9dab86c2117dfe2a132
x86_64
redhat-support-lib-python-0.9.5-9.el6.noarch.rpm	SHA-256: eee7e45835a080567742e05a80977b38985f56ec7aa7f0322802ff72f25920ff
redhat-support-tool-0.9.5-8.el6.noarch.rpm	SHA-256: 76ecf76554a45eaceb1d69b1b30af8ce793a0da2ec96cd0bc38bd8d1fb4dab09
i386
redhat-support-lib-python-0.9.5-9.el6.noarch.rpm	SHA-256: eee7e45835a080567742e05a80977b38985f56ec7aa7f0322802ff72f25920ff
redhat-support-tool-0.9.5-8.el6.noarch.rpm	SHA-256: 76ecf76554a45eaceb1d69b1b30af8ce793a0da2ec96cd0bc38bd8d1fb4dab09