LiveTime Service Manager is a complete ITIL v3 certified service management tool for the enterprise. Based on open standards and a Web 2.0 interface, LiveTime enables organizations to implement best practices in a matter of weeks, not months.
Supporting 9 core ITIL v3 processes out-of-the-box and integrated CMDB, LiveTime enables full visibility into the organization’s infrastructure and support services. Instantly identify whether your business is delivering against Key Performance Indicators (KPI’s) such as Service Level Agreements, response times and spot rates.
LiveTime Service Manager provides fine-grain control over key business logic parameters for the following ITIL service processes:
- Request Fulfillment
- Incident Management
- Problem Management
- Change Management
- Configuration Management
- Knowledge Management
- Service Level Management.
- Service Catalog Management
- Service Portfolio Management
Register now for a demo at http://www.livetime.com/sales/demonstration/
Category
Red Hat Certifications
This product has been certified to run on the following Red Hat products and technologies:
| Target Product | Level |
|---|---|
| Red Hat Enterprise Linux 5.x | Self-Certified |
| Red Hat JBoss Enterprise Application Platform 4.0-4.x | Self-Certified |
| Red Hat JBoss Web Server 1.0-1.x | Self-Certified |
| Red Hat JBoss SOA Platform 4.3-4.x | Self-Certified |