Wikidsmart is a powerful platform that delivers instant, smart integration between any software engineering tool (Application Lifecycle Management / ALM) as well as business applications like CRM (Customer Relationship Management, such as Salesforce) and Help Desk (Zendesk). Wikidsmart delivers interoperability, traceability, faceted search, and a unified reporting layer across your environment. In addition, you can achieve new composite applications within your existing environment, which is particularly useful for cross-functional teams such as pre-sales, customer support, professional services, etc. The Wikidsmart platform provides organizations with a unified environment to improve collaboration, accelerate productivity, and maximize visibility and predictability across the software engineering lifecycle. At the front end, it brings customer information into the delivery cycles by integrating customer account and case information with software development and customer implementation projects. At the back end, it ties check-ins and builds with stakeholders, features, and requirements to provide better metrics on resource utilization and ROI.