Full CRM, sales force automation, and work flow management capabilities.-SugarCRM is a fantastic product, and for users that do not fit with the commercial professional versions, the open source version can provide additional capabilities through integration and workflow customization.-Having a hosted open source CRM with the power of Sugar and the flexibility of open source allows for unparalleled possibilities. Lead, Opportunity and Account Management -* Campaign Management, Email Marketing -* Case Management and Incident Tracking -* Activity, Calendar, and Project Management -* Pre-built Dashboards -* Sugar Studio Tools and Administration Plus Advanced Reporting, Outlook Integration and More -* Advanced Reporting across all Sugar modules -* Customizable Dashboards -* Microsoft Outlook Integration -* Workflow Management and Access Controls SourceFuse custom modules include: sales pipeline management, GanttView, single sign-on, and more.