Oracle Scripting provides complete scripting and survey capabilities, including both authoring tools and a script engine. Scripts can be created, modified, and deployed to lead agents during customer interactions, prompting up-sell opportunities as well as providing detailed information to resolve customer questions. You also gain complete survey capabilities for gathering information on products, initiatives, customer satisfaction, and more. Integrate and Streamline Your Customer Interaction Processes Oracle Scripting is part of Oracle Interaction Center, and integrates seamlessly with other Interaction Center applications, including Advanced Outbound Telephony and Advanced Inbound Telephony.