LiveTime Help Desk
Livetime Software Inc.
LiveTime Help Desk is a vendor neutral help desk and support solution. Complete with sophisticated problem identification, resolution, knowledge base and service level management capabilities. It's pure internet architecture represents a major advance in the way service and support is delivered using open standard technologies. LiveTime provides an enterprise-wide solution for delivering complete customer service and support. With support for IT Infrastructure Library (ITIL) best practices and an intuitive user interface IS team members can have complete access to audit trails of every case in just a few clicks. In fact, with LiveTime, technicians can log a call in as little as 10 seconds. With a built-in self-service portal, comprehensive alerting system and knowledge infrastructure, IS staff can focus on solving more complex problems and let the system deal with common solutions to everyday problems. LiveTime Help Desk is based around a Web 2.0 interface supporting any browser, with no plug-ins, no client maintenance and no client updates. LiveTime provides pre integration with many third party products, such as Asset Management solutions, and CRM systems. Using the Web Services foundation, it is possible to provide additional integration with little effort.
Industry
Red Hat Certifications
This product has been certified to run on the following Red Hat products and technologies:
| Target Product | Level |
|---|---|
| Red Hat Enterprise Linux 5.x | Self-Certified |
