Papyrus Platform for Communication and Process Management

The Papyrus Platform with its standard software products and application frameworks closes the corporate communication loop. Linking inbound and outbound business communication, its processes and business applications, Papyrus ensures a “one company – one voice” approach towards the customers.

Consolidating ECM, BPM and CRM, Papyrus offers the business units a corporate-wide unified customer view and simultaneous collaboration in all business cases. The Papyrus software platform greatly supports and strengthens sales and customer service in the processing of customer queries, offers and claims.

Papyrus enables Adaptive Case Management - all customer cases are processed goal oriented, also at times when exception handling is needed. Business professionals are connected with the executives through an overall case file. Hence corporations can respond to specific customer requirements with quality, speed and in compliance with internal rules and regulations.

Powerful Papyrus WYSIWYG design features enable the business and the IT to create highly personalized business documents for electronic delivery and print. Substantial cost savings, efficiency and corporate design standards are achieved. Papyrus integrated output management controls, tracks and manages the entire document production from the beginning to the end. Papyrus for inbound mail processing includes recognition, classification and data extraction of documents on paper, e-mail, fax and web forms.

Papyrus and its customer-focused Business Applications:

• Claims Processing
• Contract Management
• Account & Payment Processing
• Policy Management
• Marketing Campaigns
• Adaptive Case Management
• Multichannel Correspondence (Design to Delivery)
• Automated Document Factory (ADF)

Papyrus is available as client, browser and mobile version on all platforms and devices including tablets and smart phones. As middleware, Papyrus is completely hardware independent and supports all code page systems including Arabic and Hebrew with right-to-left formatting, as well as Japanese, Chinese and Korean Fonts.