ISM by certex is an Integrated IT Service Management Suite used to help enterprises maxime efficiency in IT Service Management. Your advantages are: - Cost reduction through automation - Reduction of complexity through defined processes - Enhance quality through clear responsibilities - Fulfill requirements of modern Compliance and Governance guidelines - Increase user satisfaction through our user friendly web interface - Empower users through self service, guided by flexible approval workflows ISM supports enterprises to: - establish a service catalog and manage service details - automatically fulfill service requests in attached systems/applications - manage identities and access privileges throughout all systems and applications - assign and manage internal IT responsibilities for business services and components using RACI matrixes Additional details in English can be found at http://www.certex.at/images/stories/ism_s_en.pdf Additional details in German can be found at http://www.certex.at/images/stories/ism_s.pdf