Amcat Contact Center Suite is a comprehensive, multi-channel contact center solution that combines ACD, Predictive Dialing, Self Service (IVR), Email, Universal Queue, Recording and Reporting into a single easy-to-manage solution.-The Amcat solution is designed using the latest open software standards including Microsoft .NET and supports powerful open databases such as Microsoft SQL Server and Oracle.-Amcat Contact Center Suite easily integrates with and adds value to existing contact center solutions and enterprise systems including CRM, back-office applications, fulfillment and more.- New capabilities focus on allowing contact center managers to accomplish more mission critical tasks with fewer resources.-New features in Contact Center Suite enhance the overall productivity and efficiency of the contact center.-Amcat also provides new management capabilities that streamline operations.-A final focus is on contact center professionalism through capabilities that enhance a company ’s capability to improve customer service.