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On-Demand Call Recording

Amcom™ MediaSTAR™: Records all calls in and out of your contact center, simultaneously enabling supervisors to monitor agent conversations in real time. The solution suite provides tools to score agents’ call handling performance in a number of categories. The result is a clear view of how to improve the quality of the customer experience through individualized training.

Industry

Business Processing Horizontal

Category

Collaboration/Groupware/Messaging Monitoring

Red Hat Certifications

This product has been certified to run on the following Red Hat products and technologies:

Target Product Level
Red Hat Enterprise Linux 7.x Self-Certified
Red Hat Enterprise Linux 5.x Self-Certified