Amcom™ MediaSTAR™: Records all calls in and out of your contact center, simultaneously enabling supervisors to monitor agent conversations in real time. The solution suite provides tools to score agents’ call handling performance in a number of categories. The result is a clear view of how to improve the quality of the customer experience through individualized training.
Industry
Category
Red Hat Certifications
This product has been certified to run on the following Red Hat products and technologies:
| Target Product | Level |
|---|---|
| Red Hat Enterprise Linux 7.x | Self-Certified |
| Red Hat Enterprise Linux 5.x | Self-Certified |
