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Abacus

The only mail handling and tracking solution designed from the ground up to handle the specific needs of an abuse desk

  • Optimized for high-volume performance and scalability
  • Powerful routing language for automated ticket handling
  • Automatic processing of FBL email
  • Customizable automated trigger actions
  • Client-server architecture for increased speed and efficiency; optional hosted version available
  • Import and export directly between Abacus and your existing customer databases
  • Robust search capabilities enable easy data retrieval for important incidents
  • Customizable user interface, script functionality, and automated rule processing
  • Flexible and powerful reporting engine to generate reports within Abacus or your existing reporting tools

Category

Customer Relationship Management

Red Hat Certifications

This product has been certified to run on the following Red Hat products and technologies:

Target Product Level
Red Hat Enterprise Linux 5.x Self-Certified
Red Hat Enterprise Linux 6.x Self-Certified
Red Hat Enterprise Linux 7.x Self-Certified