1.5. Troubleshooting an offline cluster

There are a few common causes for a cluster showing an offline status.

1.5.1. Symptom: Cluster status is offline

After you complete the procedure for creating a cluster, you cannot access it from the Red Hat Advanced Cluster Management console, and it shows a status of offline.

1.5.2. Resolving the problem: Cluster status is offline

  1. Determine if the managed cluster is available. You can check this in the Clusters area of the Red Hat Advanced Cluster Management console.

    If it is not available, try restarting the managed cluster.

  2. If the managed cluster status is still offline, complete the following steps:

    1. Run the oc get managedcluster <cluster_name> -o yaml command on the hub cluster. Replace <cluster_name> with the name of your cluster.
    2. Find the status.conditions section.
    3. Check the messages for type: ManagedClusterConditionAvailable and resolve any problems.