Chapter 13. Support
Ansible Automation Platform from AWS Marketplace is a self-managed deployment. When the application is deployed into your AWS infrastructure, customers are responsible for the maintenance of the AWS infrastructure, OS patching, and Ansible Automation Platform patching.
Red Hat does not support changes to the infrastructure resources deployed as part of the solution unless there is documentation by Red Hat describing the process, such as in route table configuration for networking or documented upgrade processes. Adding additional compute resources outside of extension nodes voids Red Hat support for Ansible Automation Platform from AWS Marketplace deployment.
Upgrades to Ansible Automation Platform from AWS Marketplace are performed differently from self-installed Ansible Automation Platform. Upgrading individual packages on virtual machines using dnf or other means is also not supported. Instructions will be provided in the upgrade section of this documentation with relevant content for each version, as they become available.
13.1. Supported infrastructure configuration changes
Red Hat supports changes to the following options:
- VPC Route Table configuration
- VPC Security Group configuration
- VPC Load Balancer configuration
- EC2 Block Storage expansion
-
DNS and
resolv.conffiles
Red Hat responsibilities
Red Hat has the following responsibilities:
- Premium support for Ansible Automation Platform
- Directions and how-to processes for upgrading Ansible Automation Platform from AWS Marketplace
- Red Hat supports the current version of Ansible Automation Platform. Bug fixes and CVE patches require an upgrade to the latest version
Customer responsibilities
You have the following responsibilities:
- AWS infrastructure uptime
- AWS infrastructure changes, for example, increasing block storage sizes
- AWS network peering and configuration
Application of Ansible Automation Platform upgrades
- Operating system upgrades are included
- Backing up AWS resources