第12章 Logging and Reporting Problems

This chapter provides information on how to log and report problems in Red Hat Satellite Server, including information on relevant log files, how to enable debug logging, how to open a support case and attach the relevant log tar files, and how to access support cases within the Satellite web UI.

You can use the log files and other information described in this chapter to do your own troubleshooting, or you can capture these and many more files, as well as diagnostic and configuration information, to send to Red Hat Support if you need further assistance.

For more information about Satellite logging settings, use satellite-installer with the --full-help option:

# satellite-installer --full-help | grep logging

12.1. Enabling Debug Logging

Debug logging provides the most detailed log information and can help with troubleshooting issues that can arise with Satellite 6.8 and its components.

In the Satellite CLI, enable debug logging to log detailed debugging information for Satellite 6.8.

Procedure

To enable debug logging, complete the following steps on your Satellite Server.

  1. To enable debug logging, enter the following command :

    # satellite-installer --foreman-logging-level debug
  2. After you complete debugging, reset the logging level to the default value:

    # satellite-installer --reset-foreman-logging-level