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Chapter 2. Configuring ServiceNow Connection

Configure the connection to the ServiceNow database by specifying the credentials in the CMDB schema or instances within.

The following methods are included:


ServiceNow database IP address or resolvable hostname.


ServiceNow user account with the necessary permissions.


Associated user account password.

The table name cannot be changed unless there is a specific requirement to manage records elsewhere. Entries in this table appear in the ConfigurationBase ItemsServers menu in the ServiceNow web user interface.


ServiceNow cmdb_ci_server database table.