Chapter 4. User Permissions

RHSM is only available if a you have the appropriate user permissions. By default, all users are granted this permission, but it can be changed by administrators in the User Management area.
Organization Administrator: This is the highest permission level with full access to content and features. This is the only role that can manage users and control their access and permissions on an account. An account may have multiple organization administrators.
Manage Support Cases: User can view, create, and update support cases from the Support Cases page.
Download Software and Updates: You can download software and updates from the Red Hat Customer Portal.
Manage Your Subscriptions: You have access to subscription, utilization, and system information in Red Hat Subscription Management. There are three different levels for this permission:
  • View/Edit User’s Only: You can only view or edit systems that you have registered to the account.
  • View All: You can view all systems associated with the account, but you cannot make any changes. This role is typical of someone such as a purchasing agent.
  • View/Edit All: You can view and edit all systems and applications registered to the account.
Note: These permissions are only applicable to RHSM web. They do not block users from registering a system. For more information, speak with your TAM. Please also note that not all permissions that were available in RHN Hosted are currently available in RHSM.

4.1. Creating a new user in RHSM

You may create new users in your organization to have different permissions if you are an organization administrator.
  1. From the Customer Portal, click your name from the upper-right corner of the screen.
  2. Click User Management.
  3. Click Add New User.
  4. Enter their contact and login information. At the bottom of the screen, select the aforementioned Customer Portal access permissions, as well as the Organization Administrator account role if applicable.
  5. Click Save.