2.2. Portal: Status and Utilization

In Customer Portal Subscription Management, the subscription status shows the overall status for the system, but not the subscription status for individual installed products on that system.
The Portal provides high-level information, such as the status summary for a system or the overall status for all systems.

2.2.1. Checking Status

The portal provides a way to make sure that a system has all of its subscriptions up-to-date. The system's details page has a Certificate Status summary that shows whether all of the installed products on that system have the appropriate subscriptions attached.
Subscription Status

Figure 6. Subscription Status

The status shows how long the current subscriptions are valid and the last time that the subscription certificates were updated.
The status of the system subscriptions is color-coded:
  • Green means all products have a valid subscription.
  • Yellow means that some products may not have active subscriptions but updates are still in effect.
  • Red means that updates are disabled.
The system status is determined by the local system itself, based on its system facts, installed products, and local subscription certificates. This information is synced with the subscription service every 24 hours (by default). The Customer Portal does not store the information about installed products; it relies on the information from the system itself. If a system is offline and cannot send its information, then the Customer Portal reflects an unknown status.
Unknown Subscription Status

Figure 7. Unknown Subscription Status

2.2.2. Viewing Subscriptions for a System

When a subscription is attached to a system, then it is listed on the Attached Subscriptions tab with its contract number and expiration date.
Subscription Details Link

Figure 8. Subscription Details Link

Clicking the View link for that subscription opens up much more detail about the subscription, including a list of products that the subscription provides, its order information, the quantity and type of subscriptions available in that one subscription, and its certificate (which can be regenerated on the system or downloaded for view).
Subscription Details

Figure 9. Subscription Details

2.2.3. Subscription Utilization

Administrators need to have a sense of all of the subscriptions, altogether, regardless of whether they match the architecture or installed products on any of the systems in inventory. The Customer Portal provides three ways of looking at subscriptions, with slightly different perspectives:
  • All subscriptions that are active and attached (total counts)
  • All available subscriptions that can be used by systems in Customer Portal Subscription Management
  • Subscriptions in Customer Portal Subscription Management that match a specific system's architecture, socket count, installed products, or other characteristics
In the Subscriptions Overview page has a link to the utilization summary. The Subscription Utilization page gives the current count for every active subscription for the entire account, and a total count of every used subscription, regardless of whether it is used in RHN Classic or Customer Portal Subscription Management. These numbers are updated whenever the subscription count changes in the subscription management service.
The total counts are broken down by type first, and then the number of subscriptions of that type per subscription management service.
Total Counts of Subscriptions for All Subscription Services

Figure 10. Total Counts of Subscriptions for All Subscription Services

2.2.4. Expired and Expiring Subscriptions

The top of the subscription overview page gives three simple, clear numbers related to subscriptions: how many are active, how many will expire within 120 days, and how many have expired in the past 30 days (and are eligible for renewal).
These are total numbers for the entire account. It does not matter how many subscriptions are attached, how many systems there are, and whether the subscription is registered with Customer Portal Subscription Management, RHN Classic, or a subscription management application.
Subscription Overview

Figure 11. Subscription Overview

Clicking on any of the numbers opens the tab in the subscription inventory for that category of subscriptions.
  • active subscriptions goes to the Active tab.
  • subscriptions expiring in the next 120 days goes to the Available for Renewal tab.
  • recently expired subscriptions goes to the Recently Expired tab.
The tab lists the subscription names, contract numbers, and start/end dates to make it easier to track and manage subscriptions.
Recently Expired Tab

Figure 12. Recently Expired Tab

Clicking the name of any subscription in the Available for Renewal or Recently Expired tabs opens the details page for that contract, with renewal information. If the subscription was purchased directly from Red Hat, then it can renewed through that page; if it was purchased from a vendor, then there is contact and ordering information supplied.
(Expired) Product Renewal Information

Figure 13. (Expired) Product Renewal Information