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A Red Hat training course is available for Red Hat Satellite

6.4. Using Log Files in Support Cases

You can use the log files and other information described in this chapter to do your own troubleshooting, or you can capture these and many more files, as well as diagnostic and configuration information, to send to Red Hat Support if you need further assistance.
There are two methods to open a support case with Red Hat Support. You can open a support case directly from the Satellite web UI or from the Customer Portal.