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19.4. Using Log Files in Support Cases
You can use the log files and other information described in this chapter to do your own troubleshooting, or you can capture these and many more files, as well as diagnostic and configuration information, to send to Red Hat Support if you need further assistance.
The
sosreport command is a tool that collects configuration and diagnostic information from a Red Hat Enterprise Linux system, such as the running kernel version, loaded modules, and system and service configuration files. The command also runs external programs to collect further information, and stores this output in the resulting archive.
See the following articles for more information about using
sosreport and raising support cases:
- https://access.redhat.com/solutions/3592: What is a sosreport and how can I create one?
- https://access.redhat.com/articles/38363: How to open and manage a support case on the Customer Portal
- https://access.redhat.com/articles/445443: Red Hat Access: the Red Hat Support Tool
For more information about Customer Portal services, see Section 21.1, “Accessing Customer Portal Services from Red Hat Satellite”.
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