Jump To Close Expand all Collapse all Table of contents Getting started with case management Preface 1. Case management Expand section "1. Case management" Collapse section "1. Case management" 1.1. Milestones 1.2. Case files 1.3. Comments 1.4. Case roles 2. Importing and reviewing the IT_Orders sample project 3. Creating a new IT Orders case project 4. Data objects Expand section "4. Data objects" Collapse section "4. Data objects" 4.1. Creating the ITOrderService data object 4.2. Creating the Survey data object 5. Creating the Place order subprocess 6. Designing the case definition Expand section "6. Designing the case definition" Collapse section "6. Designing the case definition" 6.1. Create the Manager approval business process 6.2. Create the Hardware spec ready Milestone 6.3. Create the Manager decision Milestone 6.4. Create the Order placed Milestone 6.5. Create the Order shipped Milestone 6.6. Create the Delivered to customer milestone 7. Deploying and testing the IT order case project 8. Ad hoc and dynamic tasks Expand section "8. Ad hoc and dynamic tasks" Collapse section "8. Ad hoc and dynamic tasks" 8.1. Adding ad hoc tasks 8.2. Starting dynamic tasks and processes 8.3. Closing a case in the Showcase application 9. Canceling or destroying a case 10. Additional resources A. Versioning information Legal Notice Settings Close Language: English Format: Multi-page Single-page PDF Format: Multi-page Single-page PDF Language and Page Formatting Options Language: English Format: Multi-page Single-page PDF Format: Multi-page Single-page PDF Red Hat Training A Red Hat training course is available for Red Hat Process Automation Manager Chapter 10. Additional resources Designing and building cases for case management Using the Showcase application for case management Getting started with business processes Previous Next