Chapter 1. Introduction
The Red Hat Certification Program is Red Hat’s method of certifying hardware and software to be compatible with Red Hat Enterprise Linux, Red Hat OpenStack Platform, Red Hat Storage Server, Red Hat Enterprise Linux for Real Time, and other Red Hat software products.
The program has three main elements:
- The Test Suite, which tests the hardware or software undergoing certification
- The Red Hat Certification Ecosystem, provides the catalog of a certififed solution, and
- A joint support relationship between Red Hat and the vendor whose hardware or software is undergoing certification.
This workflow guide covers all aspects of the Red Hat OpenStack Platform Hardware (Bare Metal) Certification process, from the initial request for certification, to the final approval and posting of the certification.
The policies and other rules of the program are covered in the Red Hat OpenStack Hardware Bare Metal Certification Policy Guide.
1.1. Audience
This guide describes the technical certification requirements for individuals running tests to validate expected hardware component performance.
It is geared towards the engineers who have been tasked with certifying their company’s products to run one or more of Red Hat’s products. It assumes that you as a tester should have basic knowledge about the software that is being used for certification. It also assumes that you are familiar with concepts like operating system installation, software installation, and hardware installation and removal.
The Red Hat Hardware Certification Program presumes an advanced level of hardware and Red Hat product knowledge and skills. The Red Hat product support is neither offered nor covered in the Red Hat Hardware Certification Program, but is available for purchase separately.
1.2. Getting Help and Giving Feedback
If you experience difficulty with a procedure described in this documentation, Open a Support Case in the Customer Portal.
Personal emails are not tracked as a support mechanism and do not include a Service Level Agreement.
The Customer Portal offers the following services and information:
- Search or browse through technical support articles and solutions pertaining to Red Hat products
- Submit a support case to Red Hat Global Support Services (GSS)
- Access product documentation
Questions During Certification
During the certification process, you may need to ask or reply to a question about topics which affect a specific certification. These questions and responses are recorded in the Dialog Tab > New Comment section of the certification entry.
Figure 1.1. New Comment section
It is not within the scope of certification testing to resolve issues identified during testing. Some issues can block a certification and might require resolution - including hardware and/or Red Hat Product update(s) - before the certification can proceed.
We Need Feedback!
If you see a way to make this guide better, or if you think of a way to improve the certification workflow, or program, we would love to hear from you! Submit a bug in Bugzilla. Try to be as specific as possible; include the section number and some of the surrounding text.
Where did the comment section go?
Red Hat's documentation publication system recently went through an upgrade to enable speedier, more mobile-friendly content. We decided to re-evaluate our commenting platform to ensure that it meets your expectations and serves as an optimal feedback mechanism. During this redesign, we invite your input on providing feedback on Red Hat documentation via the discussion platform.